I'm NOC at Ericsson, in STC NOC. My primary responsibilities include managing network incidents and monitoring network operations.
Job Tasks
- Monitor network and system performance to ensure 24/7 operational continuity.
- Analyze alerts from monitoring tools and respond to anomalies or disruptions promptly.
- Diagnose and resolve network issues to maintain service quality.
- Escalate critical problems to higher-level support teams when required.
- Ensure all issues are resolved within defined Service Level Agreements (SLAs).
- Generate regular reports on network performance and incidents.
- Work closely with field engineers, maintenance teams, and other technical departments.
- Coordinate with clients and internal teams for issue resolution and updates.
Skills
I'm NOC at Ericsson, in STC NOC. My primary responsibilities include managing network incidents and monitoring network operations.
Job Tasks
- Monitor network and system performance to ensure 24/7 operational continuity.
- Analyze alerts from monitoring tools and respond to anomalies or disruptions promptly.
- Diagnose and resolve network issues to maintain service quality.
- Escalate critical problems to higher-level support teams when required.
- Ensure all issues are resolved within defined Service Level Agreements (SLAs).
- Generate regular reports on network performance and incidents.
- Work closely with field engineers, maintenance teams, and other technical departments.
- Coordinate with clients and internal teams for issue resolution and updates.
Skills